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FAQ

What Is Avistar Charcoal Powder Anyway? 

It is a fine cut organic activated coconut charcoal powder that removes stains from thinks like coffee, wine and cigarettes. It does this by a process called absorption where it pulls our the bacteria from inside your mouth. This helps polish your teeth, improve gum health, strengthen enamel and freshen your breath! 😁

How Do I Use The Activated Charcoal Powder?

- Wet toothbrush slightly
- Remove any excess water from brush
- Dip brush into charcoal powder
- Dab off excess powder (you don’t need a lot)
- Brush teeth for up to 2 minutes
- Rinse mouth thoroughly and make sure to spit directly into the sink with the water running. (If needed rinse again with water or regular toothpaste for optimal results)

What If I Want To Cancel My Order? 

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. Note, we cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.


When Should I Expect My Order? 

put in after setup ......


My Order Arrived Damaged Or Items Are Missing

Send us an enquiry via our Contact Us page or email us at support@avistarcare.com. Our customer care team will be happy to help you as fast as possible 😁Please make sure to include your order number, your full name, shipping address, image of the product you received and the issue with your order.

Returns And Refunds 

Send us an enquiry via our Contact Us page or email us at support@avistarcare.com so our customer service team can help you as fast as possible. Include your order number, Your full name, Shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons. 

100% Money Back Guarantee 

We offer a 30-day refund policy if you are not happy with any of our products. So Enjoy Avistar or you get your money back :)